QCAT has jurisdiction to deal with retirement village disputes between residents and operators.

Provided you have first (unsuccessfully) tried to resolve the dispute within the village, you may apply to QCAT for a mediator to be appointed.

Legal representation is permitted, and you are entitled to be supported by others at the mediation.

If the matter is not resolved at mediation you may apply to QCAT for a hearing.

You have an automatic right to apply to QCAT for a hearing in serious matters including those where your residency in the village is threatened or restricted; in the case of false financial statements; or where entitlements relating to unit resale or exiting the village aren’t properly observed.

Our fixed fee package for written advice; mediation application and accompanying submissions is $1,500 plus GST. Terms apply.

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Send us an email and we’ll get in touch shortly, or phone between 8:30AM and 5:00PM Monday to Friday — we would be delighted to speak.

Office hours — 1300 590 613

Monday 8:30 am - 6:00 pm
Tuesday 7:30 am - 6:00 pm
Wednesday 7:30 am - 6:00 pm
Thursday 7:30 am - 6:00 pm
Friday 7:30 am - 5:00 pm
Saturday Closed
Sunday Closed